Telemedicine | Aetna (2024)

CVS Health Virtual Care

Care for minor illnesses, mental health and more

Care on your schedule, on your terms

[Narrator] Virtual care, telehealth, you've probably heard of them, but what does it really mean for you?

Well, for starters, it means you'll have more options for care. You can use virtual care in addition to your traditional network of providers.

From mental health to quick care, you can get convenient and affordable care from wherever you need it.

[Child] Mom.

[Narrator] Your child has an earache at 2:00 AM? We're here to help.

Case of the sneezy sniffles? (sneezes)

[Narrator] Bless you and we've got you.

Got a rash and not sure what it is? We've got your back.

[Mom] He has a fever.

[Narrator] Our quality providers are here for you 24/7/365. It's on-demand care, wherever you need it. And you can extend your care to be seen in-person with an in-network provider or schedule an appointment at your local Minute Clinic, just like that.

[Virtual care professional] It's nice to see you.

[Narrator] And you'll get support for more than just your physical health. Licensed mental health counselors are ready to talk with you about your mental health too because we care about your whole health, stress, depression, anxiety, all of it, with virtual appointments available seven days a week.

Access to CVS Health Virtual Care is included in your health plan through Aetna, a CVS Health Company.

[Mom] I feel so much relief. Thank you so much.

[Virtual care professional] It's my pleasure. I'm glad you contacted us.

[Narrator] It's care on your schedule at your convenience.

[Care professional] I'm really glad that you reached out.

[Narrator] On your terms.

[Man]I appreciate all your help.

[Narrator] Because healthier happens together.

(soft upbeat music)

Care on your schedule, on your terms

When you need care for minor illnesses or injuries, you don’t have time to wait. With 24/7 on-demand care, you’ll never have to. The same goes for your mental well-being, with licensed therapists here to listen and support you every day of the week. CVS Health Virtual Care is all about you.

Whether you’ve come down with a cold or need mental health counseling, CVS Health Virtual Care makes it simple. Youcan get on-demand care and mental health services from anywhere. This virtual care option is in addition to your traditional network of providers. You have access to:

Telemedicine | Aetna (1)

On-demand care

24/7 quick care allows you to easily connect with a licensed physician for minor illnesses and injuries including:

  • Coughs, colds, flu and strep
  • Joint, head, stomach and ear pain
  • Infections (ear, sinus, skin, UTI)
  • Medication refills

Telemedicine | Aetna (2)

Mental health services

You can talk with a licensed therapist 7 days a week, including evenings, by appointment. You can also find mental health services for:

  • Anxiety and mood disorders
  • Depression screening
  • Medication management
  • Support with stress, life changes and resolving conflict
  • Sleep and related health behaviors

Telemedicine | Aetna (3)

More benefits for you
  • Option to extend virtual visits to in-person care with in-network providers or with the convenience of nationwide MinuteClinic® locations.Check terms.*
  • Access to your health information, lab results and personalized tips from anywhere with your health dashboard.

Not a member yet? Learn more.

Explore virtual care

CVS Health Virtual Primary Care™

Condition support to help you get and stay well

A primary care check-up without the wait? Check.

[Narrator] Virtual care, telehealth. You've probably heard of them but what does it really mean for you?

Well, for starters it means you'll have more options for care. You can use virtual care in addition to your traditional network of providers from wellness visits to quick care.

You can get convenient and affordable care from wherever you need it.

[Child] Mom.

[Narrator]Your child has an earache at 2:00 AM? We're here to help.

Case of the sneezy sniffles? (sneezes) Bless you. And we've got you.

Got a rash and not sure what it is? We've got your back.

[Mom] He has a fever.

[Narrator] Our quality providers are here for you 24/7, 365.

It's on demand care, wherever you need it. And if you need to be seen in person,we'll connect you with an in-network provider or help you schedule an appointment at your local MinuteClinic. Just like that.

[Virtual care professional] It's nice to see you.

[Narrator] And you'll get support for more than just your physical health. Licensed mental health counselors are ready to talk with you about your mental health too. Virtual appointments available seven days a week. And you'll have a partner to help you manage your health every step of the way.

Get a virtual primary care appointment within days, not weeks.

Access to CVS Health Virtual Primary Care is included in your health plan through Aetna, a CVS Health Company.

[Mom] I feel so much relief. Thank you so much.

[Virtual care professional] It's my pleasure. I'm glad you contacted us.

[Narrator] It's care on your schedule at your convenience.

[Virtual care professional] I'm really glad that you reached out.

[Narrator] On your terms.

[Man] I appreciate all your help.

[Narrator] Because healthier happens together.

(soft upbeat music)

A primary care check-up without the wait? Check.

Care on your schedule, on your terms means getting a primary care appointment in days, not weeks. Having a partner to help you manage a chronic condition. And making your next steps easier with a dedicated Care Team. That’s CVS Health Virtual Primary Care, and that’s just the beginning.

Whether you need help managing your chronic condition, or are looking to schedule a wellness visit, CVS Health Virtual Primary Care makes it simple. You have access to:

Telemedicine | Aetna (4)

On-demand care

With 24/7 quick care, you can easily connect with a licensed physician for minor illnesses and injuries, including:

  • Coughs, colds, flu and strep
  • Joint, head, stomach and ear pain
  • Infections (ear, sinus, skin, UTI)
  • Medication refills

Telemedicine | Aetna (5)

Mental health services

You can talk with a licensed therapist 7 days a week, including evenings, by appointment. You can also find mental health services for:

  • Anxiety and mood disorders
  • Depression screening
  • Medication management
  • Support with stress, life changes and resolving conflict
  • Sleep and related health behaviors

Telemedicine | Aetna (6)

Primary care services

Schedule a virtual primary care visit quickly and easily. Simply choose a dedicated provider and get a supporting Care Team. Flexible appointments work with your busy schedule for things like:

  • Chronic illnesses (asthma, diabetes)
  • Sick care
  • Wellness and health visits
  • Follow-ups from in-person visits
  • Medication adjustments and refills

Telemedicine | Aetna (7)

More benefits for you
  • Get coordination of in-person care, when needed, to nearby MinuteClinic® locations or in-network provider clinics. Check terms.*
  • Enjoy affordable care with some visits as low as $0* for primary and on-demand appointments.
  • Access your health information, lab results and personalized tips from anywhere with your health dashboard.

Not a member yet? Learn more.

Explore virtual care

*FOR VISITS AS LOW AS $0: Includes select MinuteClinic services. Not all MinuteClinic services are covered. Please consult benefit documents to confirm which services are included. Members enrolled in qualified high-deductible health plans must meet their deductible before receiving covered non-preventive MinuteClinic services at no cost-share. However, such services are covered at negotiated contract rates. This benefit is not available in all states and on indemnity plans.

Teladoc Health services

Convenient care for short-term health needs

When you need treatment for a short-term illness, you can connect with a doctor by phone, video or app to get care today. With telemedicine services, you may have access to:

  • On-demand care
  • Primary care
  • Mental health support
  • Confidential dermatology review

Check your plan details to see what’s covered by your plan.

3 ways to connect with Teladoc Health

Telemedicine | Aetna (8)

App

Get started with Teladoc Health through the Aetna HealthSMapp.

  • Telemedicine | Aetna (9)
  • Telemedicine | Aetna (10)

Telemedicine | Aetna (11)

Web

Visit the Teladoc Health website to connect with a provider at your convenience.

Telemedicine | Aetna (12)

Phone

Call1-855-835-2362 to speak with a licensed Teladoc Health provider in minutes. Check terms.*

Telemedicine | Aetna (2024)

FAQs

What is the telemedicine modifier for Aetna? ›

Modifiers GT, 95, FR

When a provider reports modifier GT or 95, it certifies the patient received services via an audiovisual telecommunications system. Click herefor more information about our telemedicine liberalization in response to the Coronavirus COVID-19 outbreak.

Is Aetna accepted in New Jersey? ›

Aetna already has a proud history serving the health care needs of New Jersey's state employees and their dependents — our Medicare Advantage program provides health care coverage to more than 200,000 retirees.

Is Aetna part of NJ FamilyCare? ›

Aetna Better Health® of New Jersey. When you choose us as your NJ FamilyCare health plan, you're choosing care you can trust. It's about bringing together what matters most to your health.

Is CVS owned by Aetna? ›

CVS Health-owned Aetna on Monday rolled out a plan design that would steer patients toward its parent company's brick-and-mortar locations — a key concern of antitrust regulators in reviewing the almost $69 billion megamerger that closed in 2019.

Is Aetna no longer accepting telehealth? ›

Under the new policy, audio-only and asynchronous telehealth services provided to Aetna self-insured/ERISA enrollees are considered non-covered services that are the responsibility of the patient, effective December 1, 2023. For more details on the new policy, click here.

Is NJ Medicaid and NJ FamilyCare the same thing? ›

NJ FamilyCare - New Jersey's publicly funded health insurance program - includes CHIP, Medicaid and Medicaid expansion populations.

What is the best HMO for NJ FamilyCare? ›

According to the NJ FamilyCare/Medicaid “HMO Performance Report” released last month, Horizon NJ Health received a 92% overall performance score, the highest of all New Jersey's Medicaid managed care plans and the only plan to improve its overall score from previous reports.

What type of insurance is Aetna Better Health of NJ? ›

We provide New Jersey FamilyCare (Medicaid) coverage. You'll get access to a wide range of benefits and services to help you reach your health goals. For complete info, see our list of covered services English (PDF) | Spanish (PDF). Or check out our member handbook.

Who is taking over Aetna? ›

CVS Health to Acquire Aetna; Combination to Provide Consumers with a Better Experience, Reduced Costs and Improved Access to Health Care Experts in Homes and Communities Across the Country. WOONSOCKET, R.I. and HARTFORD, Conn., Dec.

Who is the parent company of Aetna? ›

Aetna® is proud to be part of the CVS Health family.

How does Aetna make money? ›

Most of Aetna's revenue now comes from government programs.

Is telehealth modifier 95 or GT? ›

The two most commonly used modifiers are the GT modifier for telehealth service rendered via interactive audio and video telecommunications systems, and the 95 modifier for synchronous telemedicine service rendered via a real-time interactive audio and video communications system.

Do you use 95 or GT modifier for telehealth 2024? ›

Use modifier 95 through December 31, 2024, when:

Outpatient therapy provided via telehealth by PTs, OTs or SLPs. Providers should continue to bill claims for telehealth services with the POS if the service had been done in person and modifier 95 through December 31, 2023.

What is the modifier 93 for telemedicine? ›

Modifier 93 describes services that are provided via telephone or other real-time interactive audio-only telecommunications system. Use of this modifier is appropriate only if the real-time interaction occurs between a physician/other qualified health care professional and a patient who is located at a distant site.

What is the 59 modifier for Aetna? ›

Modifier 59 is used to identify procedures/services, other than E/M services, that are not normally reported together, but are appropriate under the circ*mstances.

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