FAQs
You can return older equipment via UPS or FedEx. If there's no UPS or FedEx in your area, you can drop off your Spectrum equipment at a Spectrum store. If your Spectrum Account has been disconnected, please contact Spectrum for assistance in returning your equipment.
How do I make an appointment at the local Spectrum store? ›
How do I make an appointment at a Spectrum Mobile store?
- Use the Spectrum Mobile store locator map above and enter your city and state or ZIP code in the search box.
- Click “Make Reservation” next to the Spectrum Mobile store location you would like to visit.
What Spectrum equipment do I need to return? ›
You're responsible for returning modems, routers, Spectrum receivers and any auxiliary equipment provided by Spectrum. You're not required to return any remotes, splitters or cables that came with your equipment. Find out more about moving your Spectrum services to a new address.
What is Spectrum called now? ›
Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand.
How do I return my Spectrum cable box? ›
The UPS Store will handle packaging and shipping back to us at no charge to you. Just bring your equipment and tell UPS that you're a Spectrum customer, and they'll take care of the rest. Remember to hold on to your receipt for tracking purposes.
How do I return a device to Spectrum? ›
To return or exchange a Mobile Device purchased online or over the phone from Spectrum that Spectrum directly mails to your address, you have fourteen (14) days from the date of purchase to initiate a return. Call Spectrum at (833) 224-6603 to request a return authorization and instructions for returning the device.
Who is buying out Spectrum? ›
The Federal Communications Commission just gave the final approval for Verizon Wireless to purchase the biggest hunk of spectrum outside of a full company merger in U.S. history.
What is the cheapest Spectrum TV package for existing customers? ›
TV Select is the cheapest Spectrum cable TV package starting at $69.99 per month for 155+ HD channels including ESPN, Discovery Channel, CNN, HGTV, Lifetime, TLC, and many more.
How do I talk to a real person on Spectrum? ›
Contact Spectrum Mobile 24 x 7 at 866.782.2681 for technical support, account or billing assistance. To order new service or customize your Spectrum Mobile plan and devices, contact Spectrum Mobile at 866.991.6500, Monday-Sunday, 7AM-11PM ET.
Will Spectrum charge me for a new modem? ›
You are sure to get reliable equipment you can count on with Spectrum. In the rare event that there is a problem with your Spectrum modem or router, we will provide maintenance or replace them at no charge.
No. Spectrum does not charge any early termination fees for canceling. If you have only had the service for 30 days or less, you can get a full refund when you cancel. Otherwise, there is no refund and no termination fee.
What do I do with my Spectrum equipment when I move? ›
In certain cases, Spectrum may choose to leave equipment at your premises. Spectrum may alternatively choose to provide a prepaid shipping label(s) to you so that you may ship the equipment to Spectrum. For more information and how to submit your shipping label request, please click on this Web Form.
How can I lower my Spectrum bill? ›
So, let's dive in and learn how to save money on your Spectrum services.
- Research and Understand Your Current Plan. ...
- Contact Spectrum Customer Service. ...
- Be Polite and Persistent. ...
- Ask for Promotions or Discounts. ...
- Consider Bundling Services. ...
- Be Willing to Negotiate. ...
- Consider Switching Providers.
Is Verizon buying out Spectrum? ›
Verizon Wireless Buys Spectrum for $3.6 Billion.
What is the cheapest Spectrum internet plan? ›
Spectrum Internet Only Pricing
Plan | Price | Speed |
---|
Internet | $49.99/mo for 12 mos with Auto Pay | Up to 300 Mbps* |
Internet Ultra | $69.99/mo for 24 mos with Auto Pay | Up to 500 Mbps* |
Internet Gig | $79.99/mo for 24 mos with Auto Pay | Up to 1 Gbps* |
How do I cancel my Spectrum service and return equipment? ›
If you need to cancel your service, please call us. Note: If we haven't received a request to disconnect your service(s), you'll continue to be billed for your regular monthly service charges. If you want to discontinue services, please call (833) 267-6094.
How much does Spectrum charge for an unreturned modem? ›
Standard One Time Charges | |
---|
Reconnection Fee | $4.99 |
Unreturned Equipment Fee | |
Modem (wired & wireless)6 | $59.00 |
Wireless Router7 | $76.00 |
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