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tomhartman
Active Member
Mar 30, 2022
- #1
"An unexpected issue occurred. Please restart UA Connect."
Can't log into UA cloud.
Any ideas?
thx
Tom
sirdemon
Member
Mar 30, 2022
- #2
Might be offline till they announce Spark. Probably work after 12pm pacific
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flandybob
Established Member
Mar 30, 2022
- #3
Wait 
Everyone is trying at the same time, will probably get better in a few days
Envoyé de mon iPhone en utilisant Tapatalk
UniversalAudio
Official UA Representative
Mar 30, 2022
- #4
tomhartman said:
"An unexpected issue occurred. Please restart UA Connect."
Can't log into UA cloud.
Any ideas?
thx
Tom
Our servers are getting hammered!!
Hang in there, we're working on it.
tomtama
Hall of Fame Member
Mar 30, 2022
- #5
UniversalAudio said:
Our servers are getting hammered!!
Hang in there, we're working on it.
You can say that again!!!! Connect is going nuts on my end!!!
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tomhartman
Active Member
Mar 30, 2022
- #6
Thanks will do....also, as an owner of a many UAD plug ins, will I be able to get the native versions of them WITHOUT a subscription, or only with one?
tomtama
Hall of Fame Member
Mar 30, 2022
- #7
tomhartman said:
Thanks will do....also, as an owner of a many UAD plug ins, will I be able to get the native versions of them WITHOUT a subscription, or only with one?
You can redeem them without a subscription. That's what I'm trying to do. Hopefully later tonight Connect will be working better.
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dornmusic
Member
Mar 30, 2022
- #8
just understood that users who already bought UAD plugins that are now offered as UADx Spark plugins through UA Connect, will get a license deposited at their iLok accounts. This will take about a day!
tomtama said:
You can redeem them without a subscription. That's what I'm trying to do. Hopefully later tonight Connect will be working better.
UniversalAudio
Official UA Representative
Mar 30, 2022
- #9
dornmusic said:
just understood that users who already bought UAD plugins that are now offered as UADx Spark plugins through UA Connect, will get a license deposited at their iLok accounts. This will take about a day!
It's A LOT of licenses!!!!!
Kcatthedog
Hall of Fame Member
Mar 30, 2022
- #10
So if refresh doesn’t show you your plugs. That’s a server problem ?
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tomhartman
Active Member
Mar 30, 2022
- #11
Yes I'm not seeing my plug ins after logging in using Connect. Blank screen.
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DJ Hellfire
Established Member
Mar 30, 2022
- #12
tomhartman said:
Yes I'm not seeing my plug ins after logging in using Connect. Blank screen.
Same. Even followed UA's instructions and it's not functioning the way their instructions show. I'll try later.
top100
Active Member
Mar 30, 2022
- #13
They will send the iLok licenses soon, UA said.
UniversalAudio
Official UA Representative
Mar 30, 2022
- #14
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gnapier
New Member
Mar 31, 2022
- #15
UniversalAudio said:
Will the trial period be extended? I have not been able to try out anything so far...
UniversalAudio
Official UA Representative
Apr 1, 2022
- #16
gnapier said:
Will the trial period be extended? I have not been able to try out anything so far...
The trial starts when you subscribe.
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gnapier
New Member
Apr 1, 2022
- #17
UniversalAudio said:
The trial starts when you subscribe.
Yes. Which is why I asked.
I signed up to start the 14 day free trial. The clock is ticking. You now say everything should work by 4 April. Almost half of my trial period will have been used by then. Used waiting for you to get things to work.
Will you extend the trial periods?
UniversalAudio
Official UA Representative
Apr 1, 2022
- #18
gnapier said:
Yes. Which is why I asked.
I signed up to start the 14 day free trial. The clock is ticking. You now say everything should work by 4 April. Almost half of my trial period will have been used by then. Used waiting for you to get things to work.
Will you extend the trial periods?
So your sub went through and the plugs didn't show up in UAC?
Sorry to hear that!!! Yes, support will take care of you.
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gnapier
New Member
Apr 1, 2022
- #19
UniversalAudio said:
So your sub went through and the plugs didn't show up in UAC?
Sorry to hear that!!! Yes, support will take care of you.
Well, something happened! Everything is downloading and installing now!
Also, for anyone else who might have the same question I did: The trial period begins with the installation of the plugins, not the creation of the subscription account. I'm showing 14 days of trial time left even though this stuff has been "in process" the last several days.
One last thing that may be helpful. Whenever I tried launching the UA Connect app, I would eventually get a blank screen that offered a "Relaunch" button. When I hit it, nothing happened. I also could not quit the app from the menu bar after clicking that button either. Odder still, the app didn't show as a running app when I brought up the 'Force Quit' box via CMD OPT ESC.
However, there was still processes running in Activity manager (Screencap 3). When I quit those processes and relaunched. Everything worked.
Coincidence? Maybe. But it is working now.
Happy camper here. Thanks everyone!
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10 core iMacPro | 64 GB RAM | OS 11.6.5 | UAD2 Octo | STUDIO ONE 5 | CUBASE 12 | BITWIG | MOTU Interfaces | Waaay Too Many Plug-ins |
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UniversalAudio
Official UA Representative
Apr 2, 2022
- #20
gnapier said:
Also, for anyone else who might have the same question I did: The trial period begins with the installation of the plugins, not the creation of the subscription account. I'm showing 14 days of trial time left even though this stuff has been "in process" the last several days.
This is not the case. It starts when you complete the sub process in UAC.
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